We provide tracked shipping exclusively to Canadian addresses. All other orders are dispatched using Standard Letter Mail, which does not include tracking. Nevertheless, we ensure our shipping is both swift and reliable.

A signature is not necessary upon delivery.

Often referred to as "Snail Mail," Standard Letter Mail is a traditional and commonly utilized method of postage. Your order is placed in a conventional envelope and sent with an attached postage stamp.

Shipments with tracking or expedited options are subjected to stricter verifications at borders, increasing the likelihood of seizure by customs. Our chosen method, Standard Letter Mail, may be somewhat slower, but has proven remarkably successful with no recorded order confiscations.

No, larger orders are partitioned into multiple packages to avoid such issues. This method has been unerringly successful and presents no additional risk for bulk orders.

Restocking is continually in process, but acquiring certain products can present challenges. We genuinely appreciate your patience.

Yes, we consistently enhance our catalog with new products. Should you have product recommendations, we encourage you to contact us via email.

We are dedicated to exceptional customer service and evaluate situations such as these on an individual basis, ensuring efforts are made to resolve issues satisfactorily.

Regrettably, we do not ship to the United Kingdom due to legal restrictions.

Indeed, orders are dispatched in a standard, unembellished white envelope.

We regret that we are unable to distribute free samples at this time.

No, all available products are detailed within our online catalog.

While unfortunate, delays, particularly with Canada Post, are not uncommon in the current climate. We appreciate your patience and understanding in these instances.

Don't hesitate to
get in touch with us

We’re always happy to answer your questions. We pride ourselves on bringing you unparalleled customer service. If you are at all worried, just write us a message and we’ll get back to you as fast as we can. Normally we respond in under an hour, however, sometimes there may be delays. 

We appreciate your patience.